We provide unlimited free redesigns until you're 100% happy. That’s our satisfaction promise.

First draft in 3–5 business days.

Once you're happy with the design, we send your baby out your way in 3-7 days.

The time it takes to receive your parcel depends on the courier.

Ideally not. We prefer to design with a clear high quality photo of your pet. But if you captured a moment you truly love for your pet, we'll let you know and help make it work!

How to Snap the Perfect Photo for Us:

1. Take your pet’s photo in a bright space with natural light—think near a window or outdoors. Avoid using filters or artificial lighting, as they can distort colours and details.

2. Make sure your pet is facing the camera, with their full face visible. Try to include their ears, head, chest, and neck in the frame. The clearer the view, the better the final portrait!

3. Photos that are blurry, taken from above, or heavily filtered often won’t work well. We also recommend avoiding images where your pet is lying down, as these are tricky to illustrate accurately.

Review our Image Guidelines for more information.

At Petfolio, every product is custom-designed just for you and your pet—crafted by a real artist and made to order. Because of the personalised nature of our items, we do not offer returns or refunds for change of mind or buyer’s remorse.

What We Do Cover
We will happily offer a free replacement or full refund if your order arrives:

Damaged or faulty

Incorrect (e.g. wrong design, size, or product)

Lost in transit

What We Can’t Accept
You change your mind

You ordered the wrong size/style

You no longer want the item

We appreciate your understanding and support of small creative businesses like ours ❤️